Returns

ITEM RETURNS & EXCHANGES

ITEM RETURN POLICY

Please inspect all merchandise immediately upon delivery. If there is any damage or manufactured defects found with your merchandise, contact us by emailing concierge@lucacasa.com within three (3) days of receipt of your order. If the item you received is incorrect, damaged, or defective, we will do our best to replace your item as soon as possible.

The following are final sale, and are not eligible for exchanges, returns or refunds: Furniture, Lighting, Custom Orders, Artwork, Rugs, Fabric, Wallpaper, Backordered Items, and Sale Items.

Items/Rooms designated with an asterisk (*) symbol indicate that an Item/Room is non-cancellable and non-refundable on any Phase Deposit Form, Budget & Spend Approval Form, Furniture & Decor List, Proposal, Pro Forma Invoice, Invoice, Balance Invoice, Paid Invoice, and Final Cost Summary Form.

When you order a backordered item, you are authorizing Luca Casa to special-order an item for you so that the item can ship when it becomes available. Placing a backorder is committing to purchasing that item, much like a pre-order. These items will be ordered for you on a non-cancelable, non-returnable basis and will ship as soon as they are available.

We do allow returns on applicable Home Decor (Sculptures, Vases, Bowls, Blankets, Pillows, Boxes, Barware, Mirrors, Baskets, Candleholders, Games, Picture Frames, Office Decor, and Trays) unless otherwise noted.

In the event that you receive an item that you wish to return, we have facilitated an easy guide to process your return quickly and easily. For Home Decor orders, applicable items may be returned under the circumstances that all Terms and Conditions of our Return Policy are met. Please note all approved returns will be assessed a 30% Restocking Fee.

Before proceeding with sending any product(s) back to us, please make sure that all of the following conditions have been accurately satisfied.

The product you wish to return:

  • can be sent back to us only after you have requested a return no more than five (5) days from receipt of delivery and the item has been approved for return
  • must begin transit back to our warehouse or studio no later than ten (10) days after the date of delivery
  • must be unused and in the same condition in which it was received
  • must be sent back in its original packaging
  • must be returned as a complete order (an item sold as a set shall be returned as a set)

Once all of these conditions are satisfied, the value of the returned product(s) will be refunded, Sales Tax included (if applicable), less a 30% Restocking Fee and any original shipping costs. Customers are responsible for the cost(s) associated with shipping any merchandise back to our warehouse or studio for all returns and exchanges.

We reserve the right to deny the issuing of any refund for returns that do not satisfy all of the conditions indicated above.

ITEM EXCHANGE POLICY

If you receive a Home Decor item and would like to exchange it for another item from the Luca Casa Site or from our Interior Design Service, you have the option to proceed with an exchange. Exchanges are treated under the same Terms and Conditions as our Return Policy with the exception of incurring a Restocking Fee. If the exact conditions mentioned above in the Return Policy are satisfied, you are entitled to exchange your item for another item on our site and the 30% Restocking Fee will be waived.

We reserve the right to deny the issuing of any refund for returns that do not satisfy all of the conditions indicated above.

INTERIOR DESIGN REFUND & CANCELLATION POLICY

Phase Deposits paid by Client pursuant to the terms of Estimated Individual Budgetary Phases are due upon signature of Client's agreement with Luca Casa to initiate interior design services. All such deposits are non-refundable.

Interior Design Service Deposits, Installments, and Payments paid by Client pursuant to the terms of the Interior Design Agreement are due upon signature of Client's agreement with Luca Casa to initiate interior design services. Such deposits are non-refundable. Items/Rooms designated with an asterisk (*) symbol indicate that an Item/Room is non-cancellable and non-refundable on any Phase Deposit Form, Budget & Spend Approval Form, Furniture & Decor List, Proposal, Pro Forma Invoice, Invoice, Balance Invoice, Paid Invoice and Final Cost Summary Form.

If you engage Luca Casa’s interior design services, sign off on a budget and request to receive Luca Casa’s design concepts and/or design renderings, and subsequently you decide to terminate the agreement with LucaCasa after the sign off on a budget, in addition to any other rights and remedies available to Luca Casa under these terms, you will pay a cancellation fee of fifty percent (50%) of the total budget that you agreed upon in the budget signed off on with Luca Casa (“Cancellation Fee”). Any Cancellation Fee is payable and due to Luca Casa within two (2) business days upon receipt of an invoice, unless otherwise noted. Additionally, any installment payment issued towards a “Phase Deposit for Estimated Individual Budgetary Phase” is 100% non-cancelable and 100% non-refundable and may be utilized towards a Cancellation Fee.

A “sign off” of a budget may be achieved through verbal communication or written acknowledgment and will be utilized as Client’s authorization for Luca Casa to proceed forward with building out our design and assessing any and all associated merchandise fees incurred and due.

We reserve the right to deny the issuing of any refund for returns of goods or services.

HOW TO RETURN AN ITEM

ITEM RETURN PROCEDURE

After retrieving approval from Luca Casa to proceed with your return or exchange, and upon carefully reading and agreeing to the Terms and Conditions stated above regarding our Return and Exchange Policies, you may proceed with the following steps to action the return of your merchandise.

You will find the Tracking Number for your order either in My Order or in the shipping confirmation email.

  • request to return an item no more than five (5) days from receipt of delivery by emailing concierge@lucacasa.com or by reaching us through another method as listed in our Contact section of our site
  • granted you are within the policy guidelines, you will receive a return approval code within 1-2 days from the date of your return/exchange request
  • once you receive an approval code, the item(s) being returned must begin transit back to our studio no later than ten (10) days after the date of delivery
  • you are responsible for the cost(s) associated with shipping any merchandise back to our studio for all returns and exchanges
  • be certain to ensure that the merchandise is unused and in the same condition in which it was received
  • place the merchandise in its original packaging and ship the item to us through a courier of your choice to the following address (we require that you insure your shipment for the full retail value of the merchandise being shipped)

Ship your return to our studio's address provided.


Refunds

RECEIVING YOUR REFUND

Once your return is received back to our studio or warehouse and all outlined Terms and Conditions have been met, the value of the returned product(s) will be refunded, Sales Tax included (if applicable), less a 30% Restocking Fee and any original shipping costs.

Your return will be processed on the same day the merchandise is received back to our studio or warehouse. Refunds will only be issued for properly returned items. If your return does not meet the Terms and Conditions listed, we will unfortunately not be able to issue a refund and the package will be redirected back to you.

To receive additional information regarding the refund process, please visit the Payment section, found in our Concierge topics at the end of our website.

These terms and conditions are subject to change without notice, from time to time in our sole discretion. Any amendments to these terms and conditions will be posted to this website, acting as notification.

End of Terms