You may choose to pay with CREDIT CARD or DEBIT CARD on the first page of your Shopping Bag.
Visa, MasterCard, and American Express are the forms of payment we accept. Before paying with Visa Electron, please be sure to obtain authorization by the issuer when making online purchases. If you decide to pay with a pre-paid Card, do not throw it away after making your purchase, you may need it in the case of a refund.
Luca Casa guarantees the highest level of security for every online purchase. All payment and delivery data collected is processed through the most technologically advanced codification systems (SSL) and our online store uses a secure server to ensure maximum protection.
You may select PayPal as your method of payment on the first page of your Shopping Bag.
Once you have finalized the details of your purchase, proceed to REVIEW YOUR ORDER. You will then be taken to the PayPal login page where you may enter your account details and conclude your PayPal payment.
In the event you do not have a PayPal account, you can create an account when visiting the PayPal login page. Once your account has been established, you may proceed with placing your online order.
You may choose a Billing Address that differs from your Shipping Address during your online checkout process.
Deselect and uncheck "THE BILLING DETAILS ARE THE SAME AS THE SHIPPING DETAILS" to insert the Billing Address that matches your information on file with your Credit Card.
State Sales Tax is applied to your order if your order is shipping inside the state of California. All orders shipping outside the state of California will not accrue Sales Tax.
If you are a member of our Trade & Hospitality division and wish to place a tax-exempt order that is shipping inside the state of California, please visit the Trade & Hospitality section for further instructions, which can be found in our Customer Care topics at the end of our website.
The FINAL AMOUNT totaled for your order will be indicated in the invoice you receive with the Order Confirmation e-mail.
You will receive an automatic email containing your Order Confirmation, which is to be considered your Invoice.
In the event that you do not receive an Order Confirmation, please check your email's spam folder. You may contact us at any time to retrieve a copy of your Order Confirmation or Invoice.
The payment for your order will reflect on your Credit Card's Account statement under Luca Casa Group.
Once your returned product is received and all of the requirements have been met in accordance to our Terms and Conditions, you will receive an email confirming receipt of the returned merchandise.
All refunds are issued on the day your return is received, to the same Credit or Debit Card used to place your order.
Please allow up to several business days for refunds to reflect back to the Credit or Debit Card used. Refund times vary and depend on your Banking Institution's policies.
Once your returned product is received and all of the requirements have been met per our Terms & Conditions, you will receive an email confirming receipt of the returned merchandise.
After your return has been accepted, we will issue the corresponding refund to your PayPal account. All refunds will be visible within 48 hours.
The reimbursement to any Credit Card affiliated with your PayPal account depends on the Company that issued the card.